Versand

Shipping Rates

We offer worldwide shipping.

Orders of $59 USD or more qualify for FREE standard shipping.
For orders under $59 USD, applicable shipping charges will be calculated and displayed at checkout based on the destination and available shipping method.

The shipping amount shown at checkout will be the final applicable shipping charge for your order.

Order Processing

Orders are generally processed within 1–3 business days before shipment.

Processing times may be slightly longer during holidays, promotional periods, or periods of unusually high order volume.

Once your order has shipped, tracking information will be provided when available.

Delivery Time

Standard shipping typically takes 7–15 business days after shipment.

Delivery times are estimates and may vary depending on the destination, customs clearance, local carrier operations, holidays, weather conditions, transportation disruptions, or other circumstances outside our reasonable control.

Estimated delivery times are not guaranteed.

Tracking

When tracking is available, you will receive a tracking number by email after your order has shipped.

You can use the tracking information provided to follow the progress of your shipment.

Please allow some time after shipment for tracking information to become active in the carrier's system.

Customs, Duties and Taxes

All applicable import duties, taxes, and customs clearance fees are included in your purchase price for the destinations we serve under our duties-paid shipping arrangement.

You should not be required to pay additional import charges upon delivery.

If a carrier, customs authority, or delivery provider requests an additional import-related payment, please contact us at support@roadtitanmodels.com before making payment.

We will review the request and assist you in resolving the issue. Where the charge is covered under our duties-paid shipping arrangement, Road Titan Models will cover the applicable import charge.

Incorrect or Incomplete Addresses

Please review your shipping address and contact information carefully before placing your order.

Customers are responsible for providing complete and accurate shipping information.

If an order is delayed, returned, or requires redelivery because of an incorrect or incomplete address provided by the customer, additional shipping costs may be the customer's responsibility, except where applicable law requires otherwise.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at support@roadtitanmodels.com.

We will make reasonable efforts to update the address before shipment, but changes may not be possible once the order has entered fulfillment or been shipped.

Lost Packages

If tracking indicates that your package may be lost in transit, or if the package has not arrived within a reasonable period after the estimated delivery window, please contact us at support@roadtitanmodels.com.

Please include your order number and tracking information.

We will review the shipment and work with the carrier where appropriate to help resolve the issue.

Depending on the circumstances, an appropriate solution may include a replacement, refund, or another reasonable resolution.

Damaged Packages

Please inspect your order when it arrives.

If your package or item arrives damaged, please contact us as soon as reasonably possible at support@roadtitanmodels.com.

Please include:

Your order number
Clear photos or videos of the damaged item
Photos of the outer packaging where possible

Please retain the packaging while we review your request.

We will assess the issue and provide an appropriate solution in accordance with our Refund Policy and applicable consumer law.

Delivery Delays

Occasional delays may occur because of customs processing, carrier disruptions, severe weather, public holidays, local delivery conditions, or other events outside our reasonable control.

If your order is significantly delayed, please contact us and we will assist you with available tracking and delivery information.