Politique de remboursement
30-Day Return Policy
We accept return requests within 30 days of delivery.
For change-of-mind returns under our voluntary 30-day return policy, items must be unused, in the same condition as received, and returned with their original packaging, accessories, and components.
These conditions do not limit any statutory rights you may have under applicable consumer protection laws.
To request a return, please email support@roadtitanmodels.com with your order number and the reason for your request.
We will provide return instructions and the appropriate return address.
Please contact us before sending any item back. Do not send returns to the address shown on the shipping label unless we confirm that it is the correct return destination.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible at support@roadtitanmodels.com.
Please include your order number and, where possible, clear photos or videos showing the item, the issue, and the packaging.
Please retain the original packaging while we review your request.
We will provide an appropriate solution in accordance with applicable consumer law. Depending on the circumstances, this may include a replacement, full refund, partial refund with your agreement, or another reasonable resolution.
If we require an eligible damaged, defective, or incorrect item to be returned, Road Titan Models will cover the necessary return shipping costs.
Please contact us before arranging return shipping.
Our voluntary 30-day return period does not limit any statutory rights relating to faulty, damaged, defective, or misdescribed goods.
Change-of-Mind Returns
If you wish to return an eligible item because you changed your mind or no longer want it, you are responsible for the return shipping costs, except where applicable law requires otherwise.
International returns may require overseas shipping.
Please contact us before arranging the return so that we can provide the correct return address and instructions.
Original shipping charges, if any, are non-refundable except where required by applicable law, including eligible withdrawals by European Union customers as described below.
For change-of-mind returns, a deduction of up to 10% of the order value may be applied to cover non-refundable import duties, taxes, customs clearance, and related costs incurred in connection with the original shipment or return. This deduction does not apply to damaged, defective, incorrect, or misdescribed items, and will not apply where prohibited by applicable law.
Return Condition
Under our voluntary 30-day change-of-mind return policy, items should be:
- Unused
- In the same condition as received
- Returned with the original packaging
- Returned with all accessories, components, stands, and included parts
Items that have been used, modified, damaged after delivery, or returned with missing parts, accessories, or packaging may not qualify for a full refund.
This does not exclude claims relating to damage, defects, or non-conformity that existed at the time of delivery, and does not limit any statutory inspection, cancellation, or withdrawal rights.
Refunds
Once we receive and inspect your return, or determine that a return is not required, we will notify you of the outcome.
If your refund is approved, we will issue the refund to your original payment method within 5 business days, unless applicable law requires an earlier refund.
Your bank, card issuer, or payment provider may require additional time to process and display the refund in your account.
If your refund has not appeared after the processing period stated by your payment provider, please contact us at support@roadtitanmodels.com.
European Union Customers
If applicable European Union consumer law applies to your purchase, you generally have the right to withdraw from an online purchase within 14 days of receiving the goods, without giving a reason.
To exercise this right, please email support@roadtitanmodels.com with a clear statement that you wish to withdraw from the purchase and include your order number.
You do not need our approval to exercise a valid statutory withdrawal right.
You must send the goods back within 14 days after notifying us of your withdrawal.
For a change-of-mind withdrawal, you are responsible for the direct cost of returning the goods, provided we informed you of this obligation before purchase.
We will refund payments required under applicable law, including the cost of our least expensive standard delivery option.
If you selected a more expensive shipping method, any additional delivery cost above the least expensive standard delivery option does not have to be refunded.
Refunds will be made without undue delay and no later than 14 days after we receive your withdrawal notice, subject to applicable law.
We may withhold the refund until we receive the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.
You may inspect the goods only to the extent reasonably necessary to establish their nature, characteristics, and functioning.
You may be responsible for any reduction in value resulting from handling beyond what is necessary for that inspection.
Opening the packaging for reasonable inspection does not by itself remove your statutory withdrawal right.
Nothing in this policy limits any mandatory consumer rights available to you under applicable law.
Contact Us
For return, cancellation, or refund assistance, please contact:
Road Titan Models
Email: support@roadtitanmodels.com
Website: roadtitanmodels.com